This report proposes a concept of the Information and Communications Technology (ICT) solution for integrated routing, booking, ticketing and payment planning. It is based on the analysis, that identifies the existing barriers to data flow both from the legal as well as technological point of view and business analysis.
Very often demand responsive transport (DRT) services are completely separated from the regular public transport in terms of routing, booking, ticketing and payment, which leads to excessive administration and lack of coordination of schedules and booking for passengers and providers. This leads to significant obstacles for the users of public transport affecting the satisfaction levels in user experiences and readiness to use different public transport services. The introduction of more automatized systems that coordinate multiple transport services, including regular public transport and DRT has the potential to significantly improve the cost-effectiveness of the authorities.
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