The research paper provides an understanding of how to innovate and
create new on-demand transportation services. It presents the different steps
in an innovation process and addresses the importance of taking external
factors into consideration.
The objective of the paper is to provide and share
insight from creating and running pilots of demand responsive transportation
(DRT) services in the Norwegian transportation company Ruter. The paper will be
useful for regional and local public authorities that are responsible for the
creation and organization of new publicly funded on-demand transportation services.
It provides transnational experience on how to involve the citizens in
innovation processes for design, prototyping and testing of new,
customer-oriented services. This insight can be used in the development of new
demand-responsive public transportation services.
Find the report HERE